This article was last updated on November 20, 2019 and is subject to change.
How can I withdraw my assets?
You can withdraw assets from Poloniex US via the website using the ‘Send’ or ‘Withdraw’ button within your Poloniex US wallet. Some assets have additional memos, fields, payload, and minimum deposit requirements. Before making a withdrawal, please review these rules and exceptions. Withdrawals are no longer available via Poloniex's mobile apps or via bank wires.
Where can I withdraw my assets to?
To find exchanges that support an asset, we recommend looking up the asset you're withdrawing on a website like CoinMarketCap or CoinGecko. To find a wallet to send your funds to, you can usually download a wallet created by the asset's developers.
When will Poloniex withdrawal functionality be shut down, and what will happen to assets left in accounts after the shut down?
On December 16, 2019, Poloniex US plans to shut down the existing Poloniex US site and all access to existing Poloniex US wallets. All of the cryptocurrencies still in Poloniex US wallets on that date will be traded over time into USDC and stored for customers as USDC. Poloniex US plans to launch a new withdrawal site for customers in the first half of 2020. When this new site launches we may charge a service fee for funds stored on the site. Assets in dormant accounts may be sent to the account holder’s state, consistent with regulations for abandoned property. Poloniex US also may charge inactivity fees prior to sending abandoned property to a state consistent with applicable regulations. We strongly recommend that you withdraw all of your cryptocurrency assets from Poloniex US before December 16, 2019.
What if I don’t have enough cryptocurrency in my account to cover the transaction fee to make a withdrawal?
If your balance in a specific asset is less than the associated transaction fee, you will not be able to withdraw your balance. Click here to see the transaction fees for each asset. After December 15, 2019, any remaining balances will be traded for USD Coin (USDC). In the first half of 2020, Poloniex US will provide a new withdraw only interface for these USDC assets. After the cryptocurrencies have been traded into and stored as USDC, the transaction fee for withdrawals will be consistent with Ethereum transaction fees, which have run around $0.13 USD per transaction.
How can I access my transaction history after December 15, 2019?
We strongly recommend you export a copy of your Poloniex US transaction history immediately, and no later than December 15, 2019, particularly if you need it for 2019 tax purposes. After December 15, 2019 you will not be able to access your transaction history information again until the planned Poloniex US withdrawal site is launched in the first half of 2020.
What will happen to my assets that were previously delisted?
Any delisted asset balances will continue to be inaccessible and not available to withdraw.
Are there any fees if I don’t withdraw before December 16, 2019?
You may be charged a service fee and/or an escheatment fee in accordance with your User Agreement and the applicable regulations. You may also be subject to the withdrawal transaction fees described above.
I can’t get in to my account, what can I do?
Reach out to our support team here with details on the access issue you’re encountering.
How can I get support?